POLICIES &
LEGAL TERMS
These policies govern your use of the Helmet.Theory website and products. By accessing this site or placing an order, you agree to the terms outlined below. Please read carefully.
PRODUCT DISCLAIMER
Illustration & Product Disclaimer
Illustrative Images
All product images, renders, photographs, CAD screenshots, and visual representations displayed on this website are for illustrative purposes only. The actual delivered product may differ from illustrations shown — including but not limited to: enclosure geometry, colour finish, component layout, PCB revision, display model, connector placement, and any other aesthetic or minor functional attribute — as a result of ongoing engineering refinements, component availability, manufacturing improvements, or version updates made without prior notice.
Pre-Production Units
Products listed as "Pre-Order" or "Priority Batch" are in active development. Specifications, features, form factor, and pricing are subject to change. Helmet.Theory reserves the right to alter the final product in any manner it deems necessary to improve safety, reliability, performance, or manufacturability. Customers will be notified of material changes via the contact information provided at time of order.
No Guarantee of Exact Match
By placing an order or joining a waitlist, you acknowledge and accept that the delivered unit may not match promotional images exactly and that this does not constitute grounds for a refund, chargeback, or dispute — unless the product materially fails to perform its core stated function.
TERMS OF SERVICE
Terms of Service
Acceptance
By accessing or using the Helmet.Theory website and all associated subdomains, placing an order, joining a waitlist, or submitting any personal information, you agree to be bound by these Terms of Service. If you do not agree, do not use this website or place any order.
Eligibility
You must be at least 18 years of age to place an order. By placing an order you represent that you are of legal age in your jurisdiction. Helmet.Theory products are intended for use by persons knowledgeable about motorcycle electronics and are not designed for use by untrained individuals.
Product Use & Safety
Helmet.Theory products are aftermarket accessories designed to be installed by competent individuals with appropriate technical knowledge. You are solely responsible for ensuring correct and safe installation. Improper installation, modification, or misuse of any Helmet.Theory product that results in damage to your vehicle, personal injury, or third-party harm is entirely the buyer's liability. Helmet.Theory bears no responsibility for any loss, damage, or injury resulting from incorrect installation or use.
Pricing & Availability
All prices are displayed in the applicable currency and are subject to change at any time without notice. Helmet.Theory reserves the right to cancel any order due to pricing errors, stock unavailability, or fraud suspicion, with a full refund issued in such cases.
Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.
Limitation of Liability
To the maximum extent permitted by applicable law, Helmet.Theory, its creator, affiliates, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages — including loss of profits, data, goodwill, or vehicle damage — arising out of or related to your use of our products or services. Our total cumulative liability to you shall not exceed the actual purchase price you paid for the specific product giving rise to the claim.
RETURNS & REFUNDS
Returns & Refund Policy
Pre-Order / Waitlist Cancellations
Pre-orders or waitlist deposits may be cancelled and fully refunded within 14 days of the payment date, provided the order has not yet entered production or shipping. After this window, cancellations are at Helmet.Theory's sole discretion.
Defective or DOA Units
If you receive a unit that is dead on arrival (DOA) or exhibits a manufacturing defect, you must contact us within 7 days of delivery with video and photographic evidence. Verified DOA units will be repaired, replaced, or refunded at our discretion.
No Returns for Change of Mind
Because our products are custom-built, limited-run, and made to order, we do not accept returns or issue refunds for change of mind, buyer's remorse, or incompatibility with your specific motorcycle model — unless explicitly stated otherwise in the product listing.
Compatibility
It is your responsibility to verify that the product is compatible with your motorcycle model, ECU variant, and electrical system before purchasing. Helmet.Theory provides compatibility information as general guidance only. We are not liable for incompatibility issues.
Shipping Damage
Inspect your package immediately upon delivery. Any damage that appears to be shipping-related must be reported within 48 hours of delivery with photographic evidence of both the packaging and the product. Claims made after this window may not be accepted.
PRIVACY POLICY
Privacy Policy
Data We Collect
When you join a waitlist, place an order, or submit a contact form, we collect the minimum information necessary: your name, email address, phone number (if provided), shipping address, and order details. We do not sell, rent, or trade your personal information to any third party.
How We Use Your Data
Your data is used solely to process your order, communicate order status updates, and send relevant product announcements. You may opt out of marketing communications at any time by replying to any email with "unsubscribe".
Data Storage
Customer data is stored securely via our third-party service providers (e.g., payment processors, email platforms). We take reasonable technical measures to protect your data but cannot guarantee absolute security of any information transmitted over the internet.
Cookies
This website may use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and measure the effectiveness of our content. By continuing to use this site, you consent to the use of cookies in accordance with this policy.
Contact for Data Requests
You may request access to, correction of, or deletion of any personal data we hold about you by contacting us via our Instagram (@helmet.theory) or the contact information listed on this website.
INTELLECTUAL PROPERTY
Intellectual Property
Ownership
All product designs, CAD models, PCB schematics, firmware, software, brand assets, logos, photography, written content, and engineering documentation published on this website are the sole intellectual property of Helmet.Theory (Akash) and are protected under applicable Indian and international intellectual property laws.
No Reproduction
You may not reproduce, copy, reverse-engineer, clone, redistribute, or create derivative works based on any Helmet.Theory product design, firmware, or creative asset — in whole or in part — without explicit prior written consent from Helmet.Theory.
Open Source Components
Certain components of our firmware or software may incorporate open-source libraries. Their respective licences remain in effect and are available on request. The proprietary layers built on top of such open-source components remain exclusively owned by Helmet.Theory.
Trademark
"Helmet.Theory", "Butter", "Heaty", the Helmet.Theory logo, and associated marks are trademarks of Helmet.Theory. Unauthorised use of these marks in any commercial context is strictly prohibited.
WARRANTY
Limited Warranty
Coverage
Helmet.Theory products carry a limited warranty covering manufacturing defects in materials and workmanship for a period of 90 days from the date of delivery. This warranty is non-transferable and applies only to the original purchaser.
Exclusions
This warranty does not cover: (a) damage caused by accident, misuse, abuse, flood, fire, earthquake, or external causes; (b) damage caused by operating the product outside permitted or intended uses; (c) damage caused by service performed by anyone who is not a representative of Helmet.Theory; (d) cosmetic damage including scratches, dents, and broken connectors; (e) damage caused by modifications not authorised by Helmet.Theory.
Remedy
Our sole obligation under this limited warranty and your exclusive remedy shall be, at Helmet.Theory's option, to repair or replace the defective unit. Helmet.Theory is not liable for any incidental or consequential damages related to warranty claims.
Disclaimer
EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELMET.THEORY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
QUESTIONS
Have a Question About These Policies?
Reach out via Instagram @helmet.theory for any policy-related queries. We aim to respond within 48-72 hours.